Privacy Policy

This Privacy Policy explains how [REGISTERED_ENTITY_NAME]("doodle_G", "we", "us") collects, uses, discloses, and protects your personal information when you use our website, app, and related services.

1. Information we collect

• Account details: name, email address, phone number, delivery address.
• Curation inputs: details you provide about the gift recipient (relationship, occasion, interests, quirks) so our AI can generate a personalized recommendation.
• Order and payment information, processed via our payment gateway partner.
• Communications sent to support, including messages exchanged over WhatsApp.
• Usage data such as pages viewed, device/browser type, and approximate location.

2. How we use your information

• To generate AI-curated gift recommendations and process your orders.
• To coordinate delivery, including sending updates over WhatsApp where you've provided a phone number.
• To provide customer support and respond to grievances.
• To improve the Platform and personalize future recommendations.
• To comply with legal obligations, including tax and consumer protection requirements.

3. How your information is shared

We share the minimum information necessary with: (a) third-party artisan/home-maker Providers, so they can prepare the specific item in your order; (b) logistics and courier partners, to deliver your order; (c) our payment gateway provider, to process payment; and (d) our WhatsApp Business API provider, to send order coordination messages. We do not sell your personal information to advertisers.

4. Data security

We use reasonable technical and organizational safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Data retention

We retain your information for as long as needed to fulfill the purposes described above, or as required by applicable law, after which it is deleted or anonymized.

6. Your rights

You may request access to, correction of, or deletion of your personal information by contacting us using the details below, subject to any legal or contractual retention requirements.

7. Cookies

We use cookies and similar technologies to keep you signed in, remember your cart, and understand how the Platform is used. You can control cookies through your browser settings.

8. Grievance Officer

Grievance Officer: [GRIEVANCE_OFFICER_NAME]
Email: [GRIEVANCE_OFFICER_EMAIL]
Response SLA: [GRIEVANCE_RESPONSE_SLA]

9. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be reflected by an updated "Last updated" date above.

Placeholders in brackets must be filled in with real business details before this page is treated as legally binding. Last updated: July 2026.