Refund & Cancellation Policy
Last updated: July 2026
1. Order cancellation
You may cancel an order free of charge any time before it has been dispatched for AI curation and packaging. Once a curator has begun assembling your package, the order can no longer be cancelled, since components may already be sourced from a third-party artisan or home-maker Provider on your behalf. The exact cutoff is shown on your order confirmation and order-status page.
2. 30-day returns
We offer a hassle-free 30-day return or exchange window on all non-personalized components of your package, starting from the delivery date.
How to initiate a return:
- Log in to your doodle_G account and locate the order in your dashboard.
- Click "Request Return" and select the items you wish to send back.
- Print the prepaid shipping label and drop the parcel at your nearest DTDC / FedEx drop point.
3. What can't be returned
Custom-written cards, opened food products, and highly custom AI-printed items cannot be returned, since these are personalized specifically for your recipient and can't be resold.
4. Refunds — prepaid orders
Once a returned item passes warehouse check-in, the refund is credited back to your original payment method within 5–7 business days.
5. Refunds — Cash on Delivery (COD) orders
Since no payment method is on file for COD orders, approved refunds are issued via bank transfer or UPI to an account you provide, within 5–7 business days of warehouse check-in.
6. Damaged or incorrect items
If your package arrives damaged or doesn't match your order, contact Supportwithin 48 hours of delivery with photos of the item and packaging, and we'll arrange a replacement or refund at no extra cost to you.
7. Questions
For anything not covered here, reach our support team via the Contact Us form, or our Grievance Officer at [GRIEVANCE_OFFICER_EMAIL].
Placeholders in brackets must be filled in with real business details before this page is treated as legally binding. Last updated: July 2026.